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Return Policy

This Returns Policy only applies to online purchases.

1) Sales / Discounted merchandise is not eligible for return, exchange or refund.
2) All merchandise is not eligible for return or refund.

Exchanges that are damaged may not be accepted. All tags, product labeling, authenticity cards, spare buttons, dust bags and boxes (in case of shoes) are included and exchanged together with the merchandise which is in “Sellable condition”.The decision as to whether the merchandise is in Sellable Condition remains within FULL HOUSE DENIM & WORKSHOP's sole decision shall be final.

No return or exchange will be accepted for the followings

Accessories (keychain, watches, sunglasses, etc) / Undergarment / Socks

The only exceptional case of excluded items is defective merchandise. In this case the merchandise will be returned to the supplier to determine whether the merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the merchandise is determined to be defective merchandise, the customer will be offered to repair or a full refund at the sole expense of the supplier. FULL HOUSE DENIM & WORKSHOP will use its best efforts to secure such repairs or refund on behalf of the customer.

Please note that customers are responsible for all the cost for exchanges items (except defective items). It is recommended to takes necessary precautions by using registered services when exchanges the package.

Exchanges within 7 days of receiving the goods.

FULL HOUSE DENIM & WORKSHOP reserves the right to make the final decision on all return, exchange or refund cases.